Privacy Policy

1. Introduction

Adaptensor, Inc. ("we," "us," or "our") operates the GlyphNet API service. This Privacy Policy explains how we collect, use, and protect information when you use our Service.

By using GlyphNet, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Organization name
• Email address
• Billing information (processed by Stripe)

2.2 API Usage Data

When you use the API, we automatically collect:

• Request timestamps and counts
• Response times and status codes
• API endpoints accessed
• IP addresses (for rate limiting and security)
• User agent strings

2.3 Content You Submit

3. How We Use Information

We use the information we collect to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Enforce rate limits and usage quotas
• Detect and prevent abuse, fraud, or security threats
• Generate aggregated usage statistics (not tied to specific content)
• Improve the Service and develop new features
• Communicate with you about your account
• Comply with legal obligations

4. Data Retention

• Submitted content: Not retained (processed in real-time only)
• API request logs: Up to 90 days
• Usage metrics: Aggregated and retained indefinitely
• Account information: Until account deletion
• Billing records: As required by law (typically 7 years)

5. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers: Cloud hosting (Google Cloud), payment processing (Stripe), email delivery (SendGrid)
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures:

• All API traffic is encrypted using TLS 1.2+
• API keys are hashed using SHA-256
• Database connections are encrypted
• Regular security audits and monitoring
• Access controls and authentication for internal systems

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@glyphnet.io.

8. International Transfers

Our servers are located in the United States. If you access the Service from outside the US, your information may be transferred to and processed in the US, which may have different data protection laws than your country. By using the Service, you consent to such transfers.

9. GDPR Compliance (EU Users)

For users in the European Economic Area:

• Legal basis: We process data based on contract performance, legitimate interests, and consent
• Data controller: Adaptensor, Inc.
• Right to lodge a complaint: You may contact your local data protection authority

10. CCPA Compliance (California Users)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

11. Cookies and Tracking

Our website uses:

• Essential cookies: For authentication and security
• Analytics: To understand how our website is used (anonymized)

The API itself does not use cookies.

12. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@glyphnet.io
• Support: support@glyphnet.io
• Address: Adaptensor, Inc.